Koolhof Earth respects every individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at Koolhof Earth’s website.

Part I. Information Collection

Koolhof Earth collects information through our website at several points. We collect information about registered visitors including name and e-mail address.

We may also collect names or e-mail addresses that our users divulge pertaining to other people, such as referrals or for gift certificate purchases. Koolhof Earth does not actively market to children and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information: IP address, web browser version, operating system version, and Internet connection speed. We collect demographic data in order to refine our website design for optimal display for all users, including international users, vision-impaired users, and users with varying technological resources. We collect this information through registration forms, shopping carts, and automatic web server logging files.

We do employ cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to serve as a unique identifier. Cookies enable Koolhof Earth to track usage patterns and deliver customized content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage

The information collected by Koolhof Earth is used for delivering services to paying customers, delivering customized web experiences to registered users, and delivering optimized websites for anonymous users.

Registered users will receive additional announcements from us about services and special offers; users will also receive a quarterly newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our website with data from other sources (such as credit history to authorize purchases).

We may share data with third parties for the purposes of order fulfillment, such as credit card companies (VISA, MasterCard, American Express), but we do not otherwise share information with any third parties.

We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our website offers weblogs, commenting, and reader polls. Please be advised that information posted in these venues becomes public.

If our policy on information collection or uses changes, we will advise you by e-mail within 30 days of the change.

Part III. Access to Information

Koolhof Earth maintains the accuracy of users’ personal information by allowing each user to edit and update this information. Users may contact us about inaccuracies they may find in their own data or request the deletion of their information from our database by e-mailing

Part IV. Problem Resolution

If problems arise, users may contact Koolhof Earth by calling 301-362-9200 or e-mailing We are committed to resolving disputes within 30 days.

Part V. Data Storage and Security

Koolhof Earth protects user information with secure servers, firewalls, SSL encryption, and other technology and procedures used to protect consumer privacy.

Part VI. Third-Party Web Beacons

We use Google Analytics to help analyze where visitors go and what they do while visiting our website. Google Analytics may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.